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Warranties & Returns

Manufacturer's Warranty

Most products contain a warranty statement on their label or in the package. Please refer to warranty terms and conditions, which may vary from product to product.

Returns and refunds for non-faulty or goods in perfect condition

If you change your mind about a purchase, you can return the product(s) to us for an exchange or refund. This excludes any item on sale at the time of purchase.

  • Contact Us with your order number and item/s you wish to return.
  • Return the goods unused and in "as new" condition within 14 days of purchase.
  • Refund amount is equal to the value of goods minus our initial shipping costs. 

 Dead On Arrival

  • Contact us with your order number and details of faulty goods
  • Zen Automotive Suppliers will replace a product that is found to be damaged or faulty when received. Dead on Arrival (DOA) period is 14 days from date of dispatch.
  • Return shipping of products determined as DOA will be arranged at our expense.

Returns or refunds for damaged or faulty goods

All items are sold with standard consumer warranties that ensures the products you ordered are in good working order and are able to be used as intended by the manufacturer and/or specified by us. Zen Automotive Suppliers will repair, replace or refund for goods determined to be faulty or damaged.


Replacements or refunds for sale items at time of purchase.

Replacements or refunds under warranty do not apply if the product has not been installed, operated, used and/or maintained in accordance with any instructions provided with the product.

If the product has been used in a manner other than for which it was designed, to the extent permitted by relevant legislation, Zen Automotive Suppliers expressly excludes any liability for any indirect or consequential loss (including for loss of revenue or loss of use) arising from or in any way relating to the purchase or use of the product.